If you're not receiving push notifications on both iOS and Android for the Jubley app, it can impact your experience and timely updates. Follow the steps below to troubleshoot and resolve this issue:
iOS Troubleshooting:
- Check iOS Notification Settings:
- Open the device settings.
- Tap on "Notifications."
- Locate and select "Jubley."
- Ensure that "Allow Notifications" is toggled on.
- Background App Refresh:
- In device settings, go to "General."
- Select "Background App Refresh" and ensure it's enabled for Jubley.
- Reset Notification Settings:
- In device settings, go to "General."
- Tap "Reset" and select "Reset All Settings." This won't delete your data but will reset system settings, including notifications.
- Update iOS:
- Ensure your iOS device is running the latest software version. Update if a newer version is available.
Android Troubleshooting:
- Check Android Notification Settings:
- Open device settings and go to "Apps" or "Application Manager."
- Select "Jubley" and ensure that notifications are allowed.
- Battery Optimization:
- In device settings, go to "Battery" or "Power."
- Check if Jubley is optimized for battery usage. If it is, disable optimization for better background activity.
- Update Android OS:
- Ensure your Android device is running the latest software version. Update if a newer version is available.
Additional Steps:
- Reinstall Jubley:
- Uninstall Jubley from your device and reinstall it from the respective app store.
- Background Sync:
- Ensure that Jubley is allowed to run in the background. Some devices have aggressive power-saving features that may restrict background processes.
- Contact Support:
- If the issue persists, please contact our support team. Provide details about your device, the steps you've taken, and any error messages received.
By following these steps, you should be able to troubleshoot and resolve push notification issues on both iOS and Android for the Jubley app. Our support team is ready to assist you in case further help is needed.