If you're facing challenges with verifying your Jubley account through SMS or email, it can hinder your access to the app's features. Follow the steps below to troubleshoot and resolve account verification issues. If the problem persists, please contact our support team for further assistance.
SMS Verification Troubleshooting:
- Check Phone Number Format:
Ensure the phone number entered follows the correct format for your country. Include the country code if necessary.
Request a New SMS Code:
On the verification screen, select the option to resend the SMS verification code.
Email Verification Troubleshooting:
- Request a New Verification Email:
On the verification screen, select the option to resend the verification email.
- Check Email Inbox Quota:
- Ensure your email inbox is not full, preventing new messages from being received.
By following these troubleshooting steps, you should be able to identify and resolve most account verification issues in the Jubley app. Our support team is dedicated to assisting you, so please don't hesitate to reach out if you need further help.